- Shipping & Returns
Shipping & Returns
Despite the challenges the Coronavirus currently presents, any orders you place will be shipped by us. As long as the courier companies we use run, we will still process orders. If we cannot we will let you know. Shipping to some countries is taking longer than others but orders are getting through. We appreciate your custom and support.
Terms & Conditions
By using our website you agree to the terms and conditions stated here.
We reserve the right to adjust our prices in accordance to flutuations in the market. While AristiA takes every care to keep our prices on the website accurate, we also reserve the right to correct any price mistakes. If we find an error before we accept your order, we will contact you immediately and offer you the option of continuing with your order at the correct price or canceling.
We send all our orders first class Royal Mail or DPD including worldwide orders. All products in stock are usually posted the same day if ordered before 12 o'clock. You can expect to receive your order the next working day. If you need something posted urgently phone us on 01983 721060.
Orders to Europe takes 5 working days. Rest of the world usually 7 working days. Working days are Monday - Friday.
Some of our larger crystals are delivered (within England) by hand with a special courier we have an arrangement with. This insures that fragile or sensitive pieces arrive in pristine condition.
UK delivery charges will be quoted in your basket. We also deliver worldwide. If you enter an overseas address in the checkout, the cost of delivery will be updated at that point.
Please be aware that we do not take responsibility for payment of any duty and taxes you may incur from your country of origin, if you are ordering from overseas. For more information please contact Customs in your country, as some goods may be subject to custom controls.
We will refund or replace any goods that may have arrived at the destination in un-useable or faulty condition or indeed different from those ordered. You have the right to cancel your order at any time for any reason before delivery and within seven working days after the day of receiving your goods. Should you decide to request a refund please notify us immediately on +44 (0)19 8372 1060 or email. After seven working days the sale is considered closed and we will not make a refund. We do not refund any postage and packaging costs.
We will fully refund the money paid to us back to your credit/debit card or Paypal account usually the same day. In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us in a saleable condition (that is unopened and unused). If you do not return the goods within 30 working days we will presume you have decided not to return your product and not issue a refund.
This agreement is governed by the laws of England & Wales.
Aristia Limited, Rookley Manor, Niton Rd, Rookley, Isle of Wight PO38 3NR. England.
Registered number: 3854078